Depending on how you interact with our store, we may collect or process:

• Contact information, including name, email address, telephone number where provided, billing address, and shipping address.
• Order and transaction information, including order number, products purchased, order value, shipping details, transaction status, returns, and refunds.
• Customer-account information if you choose to create or use an account.
• Information you provide when communicating with customer support.
• Device and website-usage information, such as browser type, device type, IP address, cookie identifiers, and website interactions.
• Payment-related information required by Shopify and applicable payment providers to authorize and process a transaction.

Joravela™ does not store complete credit or debit card numbers on its own store servers.

Personal information may be collected:

• Directly from you when you place an order, create an account, subscribe, or contact us.
• Automatically through cookies, pixels, logs, and similar technologies when you use the website.
• From Shopify, payment providers, shipping carriers, fulfillment partners, and other providers involved in your transaction.
• From advertising, analytics, or marketing services where those services are enabled and permitted.

Personal information may be used to:

• Process, verify, fulfill, and deliver orders.
• Send order confirmations, shipment notices, and tracking information.
• Provide customer service and respond to inquiries.
• Review returns, refunds, disputes, and payment-related questions.
• Detect and help prevent fraud, misuse, and security incidents.
• Maintain, troubleshoot, analyze, and improve the website and shopping experience.
• Personalize content or provide marketing communications where permitted.
• Meet applicable legal, regulatory, accounting, tax, and recordkeeping obligations.
• Establish, exercise, or defend legal claims.

Joravela.com and services supporting our store may use cookies, pixels, logs, local storage, and similar technologies for website functionality, checkout, shopping-cart operation, preferences, analytics, security, fraud prevention, and advertising where applicable. Third-party advertising technologies may include AppLovin when enabled on our store.

Browser or device settings may allow you to control certain cookies. Disabling essential technologies may affect website functionality.

AppLovin is a third-party advertising technology provider that may collect and process data when its advertising technologies are enabled on joravela.com. Depending on the applicable integration and your privacy choices, AppLovin may receive or collect information through pixels, scripts, APIs, cookies, device or browser identifiers, IP address, shopping or browsing events, purchase or conversion events, and related technical or advertising information for advertising delivery, measurement, attribution, campaign optimization, analytics, fraud prevention, security, and improvement of advertising services.

We may share information with AppLovin for advertising and related purposes where permitted by applicable law. AppLovin's processing is also governed by its own privacy practices and available privacy controls.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.

Where AppLovin pixels, cookies, scripts, or similar non-essential advertising technologies are enabled, we use a cookie banner or comparable consent mechanism where required by applicable law. The notice identifies applicable advertising technologies, obtains and respects consent choices where required, and is intended to prevent non-essential advertising technologies from being activated before required consent is obtained.

We also respect applicable browser, device, consent-management, and legal opt-out signals that are made known to us, including choices relating to interest-based advertising, sale or sharing of personal information where those concepts apply, and changes to prior consent.

The availability and behavior of AppLovin and other advertising technologies can depend on region, browser settings, device settings, consent status, and the configuration of the store at the time of your visit.

We may use analytics technologies and service providers to understand how visitors navigate the store, which pages or products are viewed, how website features perform, and where technical problems occur.

This information can help us improve navigation, product presentation, site performance, and the overall shopping experience.

If you subscribe to promotional communications or otherwise provide valid consent where required, we may send information about products, launches, offers, or store updates.

You may use the unsubscribe method included in applicable marketing messages or contact customer support for assistance.

We may share personal information with service providers that help operate the store, including Shopify, payment processors, fraud-prevention services, fulfillment partners, shipping carriers, customer-support providers, hosting and technology providers, analytics providers, and advertising providers where enabled and permitted.

We may also disclose information when required by law, legal process, governmental request, or where reasonably necessary to protect rights, safety, security, or prevent fraud.

Service providers receive information only as reasonably necessary for the services they perform or as otherwise permitted by law.

Their handling of information may also be governed by their own contracts, privacy terms, security practices, and legal obligations.

Payment information required to complete a transaction is processed through Shopify and applicable payment providers.

Joravela™ does not store complete credit or debit card numbers on its own store servers. Payment providers may process transaction data for authorization, fraud prevention, dispute management, legal compliance, and payment completion.

To fulfill and deliver an order, relevant contact, address, order, and shipment information may be provided to fulfillment partners, logistics providers, and shipping carriers.

These providers use the information to prepare, route, track, and deliver the shipment or resolve delivery-related issues.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, tax, fraud prevention, dispute handling, compliance, recordkeeping, and legitimate business administration.

Retention periods can vary depending on the type of information and applicable legal obligations.

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.

No method of online transmission or electronic storage can be guaranteed to be completely secure.

Because our store operator, Shopify, and service providers may operate in different jurisdictions, personal information may be processed in countries other than the place where you live.

Where required, appropriate contractual or other lawful transfer measures may be used to support cross-border processing.

The store is intended for general consumer shopping and is not directed to children under 13.

We do not knowingly seek to collect personal information from children under 13 through the store. If you believe a child has provided personal information improperly, contact us.

Depending on where you live, applicable law may provide rights to request access to certain personal information, correction, deletion, portability, restriction, objection, or other privacy choices.

Some laws may also provide choices relating to certain targeted advertising, sale, or sharing concepts as defined by those laws. Rights are subject to legal exceptions and verification requirements.

To submit a privacy request, contact service@joravela.com.

Describe the request and provide enough information for us to identify the relevant account, communication, or transaction. We may request reasonable information to verify identity before completing a request.

Where available, use the store's cookie or privacy controls to manage non-essential technologies. You may also be able to control certain cookies or tracking through browser, device, or operating-system settings.

Available choices depend on your location, browser, device, and the services enabled on the store.

The store may contain links to websites or services operated by third parties.

Their privacy practices are governed by their own policies, and we are not responsible for independent third-party practices outside our control.

We may update this Privacy Policy to reflect operational, legal, regulatory, security, or technology changes.

The revised version will be posted on this page. Last updated: September 24, 2026.

For privacy questions or requests, email service@joravela.com or call +86 167 6342 2321.

Customer service hours are 8:00 AM – 10:00 PM Daily.