Joravela™ is owned and operated by Hangzhou Zhengyi Tonghuan Network Technology Co., Ltd. The company operates the Joravela™ online store and provides customer support for purchases made through the official storefront.

Joravela™ focuses on seasonal home décor, including Halloween outdoor yard displays, lighted inflatables, indoor Halloween figurines and accents, Christmas ornaments, decorative frames, textile holiday décor, collectible glass accents, and related festive home decorations.

The brand is organized around three core collections: Haunted Lawn Collection for outdoor Halloween yard displays and illuminated seasonal décor, Spooky Harvest Collection for indoor Halloween figurines, glowing accents, and decorative seasonal pieces, and Hearth & Wonder Collection for Christmas ornaments, decorative glass, textile accents, and festive holiday décor.

We make reasonable efforts to present products accurately. Minor differences in color tone, surface appearance, texture, decorative detail, finish, dimensions, or weight may occur because of photography, lighting, screen settings, material batches, hand-finished details, or reasonable manufacturing tolerances.

Minor differences in finish, texture, tone, decorative detail, surface appearance, dimensions, or weight are not necessarily defects. Whether a specific issue qualifies as a defect depends on the nature of the difference and whether it materially affects the intended use, display, or function of the product.

Review the listed width, depth, height, weight, and any placement or installation guidance on the applicable product page. Measure your intended display area before ordering, especially for porches, lawns, pathways, mantels, shelves, consoles, tabletops, trees, and other seasonal decorating spaces.

Materials vary by product and may include polyresin, resin composite, polyester, fiberfill, acrylic, borosilicate glass, MDF, textile materials, LED components, electrical blower components, decorative finishes, and other materials identified on the applicable product page. Outdoor items may also include weather-resistant fabrics, reinforced structural components, stakes, cords, or related setup hardware where applicable. Always refer to the specific product page for the most accurate material information.

Unless the product page specifically states otherwise, surrounding furniture, greenery, candles, tableware, gift boxes, lighting, seasonal props, and other decorative accessories shown in lifestyle imagery are for styling context only and are not included with the product.

Prices are displayed in U.S. dollars (USD) unless another currency is clearly shown during checkout.

The payment methods currently available for your order are displayed during checkout. Options may vary by location, currency, device, order details, and payment-provider availability.

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotional periods, product launches, or unusually high order volume, processing may require up to 5 business days.

Estimated carrier transit time for supported United States destinations is generally 10–15 business days after dispatch. Delivery times are estimates and may vary because of destination, carrier operations, weather, transportation disruptions, or other circumstances outside our direct control.

Available shipping methods and any applicable shipping charges are calculated and displayed during checkout before payment is completed.

Depending on inventory availability, product location, and destination, orders may be fulfilled from our own facilities or designated fulfillment partners. The shipment origin may therefore differ from our registered business address.

Yes. Once your order has been dispatched and tracking becomes available, shipment or tracking information will normally be sent to the email address used during checkout.

Email service@joravela.com and include your order number. Our support team will review the available shipment information and, where appropriate, help you investigate further.

Check the delivery area, mailbox, parcel locker, household members, building reception or front desk, nearby safe-drop locations, and the carrier where appropriate. If the parcel still cannot be located, contact us for further review.

Contact us as soon as possible. We will make reasonable efforts to cancel or update an order before fulfillment begins, but changes cannot be guaranteed once processing or shipment has started.

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions stated in our Return & Refund Policy.

Email service@joravela.com with your order number, the item you wish to return, the reason for the return, and relevant photographs or videos where appropriate.

Please do not automatically send merchandise to our registered business address. After your return request has been reviewed and approved, our customer-support team will provide the appropriate return destination and instructions.

Customers are generally responsible for return shipping costs on preference-based returns. If a confirmed issue was caused by an error attributable to us, we will provide an appropriate solution consistent with our policy and applicable law.

After an approved return has been received, inspected, and approved, an eligible refund is normally initiated to the original payment method within 5–10 business days. Your payment provider may require additional posting time.

Contact us promptly with your order number and relevant photographs or videos. After review, we will provide an appropriate replacement, reshipment, refund, return instruction, or other reasonable solution for a confirmed issue.

If an exchange is available, customer support will explain the applicable process. Availability depends on inventory, product condition, and the reason for the request.

Email service@joravela.com or call +86 167 6342 2321. Customer service hours are 8:00 AM – 10:00 PM Daily.